Supplier Relationship Management

SRM programs, training and toolkits from Positive Purchasing to unlock hidden value in the supply base.

The supply base could be home to huge untapped potential, yet it may also harbour significant risk. To compete and survive in an ever-changing environment, the role of your supply base and the way you engage with, and manage, your key suppliers must change too.

Supplier Relationship Management (SRM) allows organizations to effectively manage those suppliers who are important to you and unlock value. It also includes developing Strategic Collaborative Relationships (SCR) with the critical few suppliers who could make a profound difference to your business, both now and in the future.

Our positive SRM programs help determine those suppliers that are most important and why, and then identify and implement the right type of SRM approach that will secure the unique combination of value and reduced risk for each individual relationship. For the latest Supplier Relationship Management thought leadership, read our latest Insights

SRM Programs, Training and Toolkits

SRM

Supplier Segmentation

Effective and highly accessible tools to segment the supplier base to determine who is important, why they are important and therefore what ‘orchestra intervention’ will deliver the required value to the business.

Supplier Performance Measurement

Approaches for effective, targeted and meaningful supplier performance measurement, analysis and reporting to ensure compliance or as a basis to drive improvement.

Supplier Improvement and Development

Managed approaches, tools and techniques to respond to, fix and prevent supplier related issues and problems, or to invest in developing supplier capability.

Supplier Management

Approaches, tools and techniques for management of important suppliers – ensure compliance, manage risk and the relationship and review performance ongoing.

Supply Chain Management

Approaches to understand, manage, drive advantage and manage risk upstream in the supply chain. Tools to help organizations realize sustainability and CSR goals.

Strategic Collaborative Relationships

Joint working with the critical few suppliers who can make a dramatic difference and help realize competitive advantage using the 5A methodology.

Supplier Relationship Management Training Courses

At Positive Purchasing, we offer three standard SRM training courses, which can all be customized for your organization. Alternatively, we can create a bespoke SRM training course specific to your needs. Read on to find out more about our courses.

Supplier Relationship Management - 3-Day

A 3-day Supplier Relationship Management course aimed at experienced or developing purchasing staff and potentially key stakeholders. This course is designed to help equip practitioners to identify those suppliers that are the most important, unlock value and reduce risk from these.

Based around the Positive Purchasing ‘Orchestra of SRM’, including the 5A™ SRM process and our Supplier Management process, (or customizable to your own processes), our 3-day SRM training course will help you secure greater value, performance, effectiveness, innovation and security of supply as well as reduced supply chain risk. It will enable you to identify those suppliers who are important and why, and equip those who attend with the tools and approaches to determine and effect the right interventions with the right suppliers.

Our SRM training course integrates fully with 5i® Category Management and our Red Sheet® Negotiation training to provide a complete the strategic purchasing approach. Experienced trainers bring the training to life using a combination of inspirational tuition, facilitated debate, group work and case studies. Course content is fully customisable.

Learning objectives

By the end of this session delegates will be able to:

• Segment a supply base and identify important and strategic suppliers
• Describe and apply different approaches and interventions for important and strategic suppliers
• Apply a series of approaches to better manage an important supplier
• Manage relationships with key suppliers across the entire business
• Manage a supplier against contract requirements
• Put in place a supplier performance measurement system and develop KPIs
• Drive and manage supplier improvements
• Conduct supplier review meetings
• Describe supply chain management principles and key approaches
• Manage a strategic relationship
• Develop joint working approaches for strategic relationships to collaborate on key initiatives
• Put in place arrangements to secure innovation from the supply base
• To identify how a strategic supplier can help drive business growth or create competitive advantage.

Who should attend

• Procurement professionals
• Key stakeholders who interface with or manage suppliers in some way

Course Content (customizable and modular to suit your requirements)

• The buyer/supplier relationship
• Introduction to SRM
• Why we need an approach for key suppliers and the value possible from a well-managed relationship
• Supplier segmentation and what makes some suppliers important or strategic
• The seller’s perspective and agenda
• Supplier Performance Measurement and developing KPIs
• The STPDR process for driving supplier improvements
• Contract management
• Managing relationship with suppliers (business-wide) and supplier interface mapping
• Supply chain management and supply chain mapping
• Strategic relationships and how to manage them
• Creating joint working and collaboration
• Dealing with dispute and conflict resolution
• Securing innovation from the supply base
• Developing an SRM strategy
• Governance for SRM
• Link to category management and CSR
• Qualifying a supplier

Find out more by downloading the SRM 3-Day Prospectus

To book this course for your business or to discuss how we can customize the course for your specific needs, contact us today.

Supplier Relationship Management - 2-Day Intensive

A 2-day intensive Supply Relationship Management course aimed at purchasing professionals and potentially some key stakeholders. This course is designed to help practitioners manage important suppliers and develop specific interventions to achieve business goals. Based around the Positive Purchasing 5A™ SRM process (customizable to your own process) and our ‘Orchestra of SRM™’, our SRM Training is perfect for any practitioner who is involved in managing or interfacing with suppliers.

This course will help you secure greater value, performance, effectiveness, innovation and security of supply as well as reduced supply chain risk. It will enable you to identify those suppliers who are important and why, and equip those who attend with the tools and approaches to determine and effect the right interventions with the right suppliers.

The course integrates fully with Category Management, providing the perfect ‘next step’ training for purchasing practitioners. Experienced trainers bring the training to life using a combination of inspirational tuition, facilitated debate, group work and case studies. The course can also be run with delegates working on actual supplier relationships to develop an SRM strategy.

Learning objectives

By the end of this session delegates will be able to:

• Describe what makes some suppliers more important than others
• Describe the different approaches and types of intervention for important suppliers
• Apply a series of approaches to better manage a supplier
• Put in place arrangements to manage a supplier relationship as appropriate
• Apply simple contract management principles
• Conduct a supplier review meeting
• Manage supplier performance and deal with issues or the need for improvement
• Develop joint working approaches for strategic relationships to collaborate on key initiatives
• To identify how a strategic supplier can help drive business growth or create competitive advantage.

Who should attend

• Procurement professionals
• Key stakeholders who interface with or manage suppliers in some way

Course Content (customizable and modular to suit your requirements)

• The buyer/supplier relationships
• Why we need an approach for key suppliers and the value possible from a well managed relationship
• Supplier segmentation and what makes some suppliers important or strategic
• The seller’s perspective and agenda
• Supplier Performance Measurement and developing KPIs
• The STPDR process for driving supplier improvements
• Contract management
• Managing relationship with suppliers (business wide) and supplier interface mapping
• Strategic relationships and how to manage them
• Creating joint working and collaboration

Find out more by downloading the SRM 2-Day Intensive Prospectus

To book this course for your business or to discuss how we can customize the course for your specific needs, contact us today.

Supplier Relationship Management - 1-Day Introduction

A 1-day introductory level Supplier Relationship Management course aimed at stakeholders and purchasing staff. This course is designed to help individuals understand the principles of the buyer/seller relationship and to equip them with some basic tools and approaches to maximize the value from key relationships.

This course will improve the way your business engages with its suppliers and help shift the balance of power in your favour by equipping those who interface with suppliers with some basic tools and approaches to for each and every engagement.

The course covers the basic principles of Supplier Management (SM) as part of an overall SRM approach and is based around the Positive Purchasing Supplier Management process. The training is interactive and inspirational; experienced trainers bring the training to life using a combination of inspirational tuition, facilitated debate, group work and case studies.

Learning objectives

By the end of this session delegates will be able to:

• Describe what makes some suppliers more important than others
• Describe the different approaches and types of intervention for important suppliers
• Describe how suppliers gain advantage
• Apply a series of approaches to better manage a supplier
• Better manage interactions with suppliers and develop relationships as appropriate
• Apply simple contract management principles
• Conduct a supplier review meeting
• Manage supplier performance and deal with issues or the need for improvement

Who should attend

• Junior or developing buyers
• Stakeholders who interface with or manage suppliers in some way

Course Content (customizable and modular to suit your requirements)

• The buyer/supplier relationships
• What makes some suppliers important or strategic
• Value possible from a well-managed relationship
• The seller’s perspective and agenda and how they gain advantage
• Measuring supplier performance
• Driving supplier improvements
• Managing the supplier to get the results needed
• Contract management
• Creating the right relationship
• Managing supplier meetings, reviews and interactions.

Find out more by downloading the SRM 1-Day Introduction Prospectus

To book this course for your business or to discuss how we can customize the course for your specific needs, contact us today.



If you’d like to find out more about how we can help you, contact us today.